LBDesk

Complete Guide to the Web Platform Access all of LBDesk's features from its web version at app.lbdesk.com. In this section, you'll find a detailed guide to each module of the system: from managing inboxes and agents to setting up conversational flows, automations, metrics dashboards, and more. You'll learn how to use the platform effectively, organize your team, personalize the user experience, and optimize customer service from a single centralized location.

App Mobile

Management from Your Mobile Device Discover how to maintain control of your customer service from anywhere with the official LBDesk mobile app. This section guides you step-by-step through the installation, configuration, and use of the mobile app, available for Android and iOS. Learn how to respond to messages, receive real-time notifications, change statuses, review assigned conversations, and operate as a support agent on the go without losing functionality.

LiaDesk

AI Agent Training and Best Practices Get the most out of LiaDesk, LBDesk's intelligent agent. Here you'll learn how to train your AI agent using structured content, best practices for improving response accuracy, information source management, effective training examples, and tips for keeping your AI aligned with your care goals. This section is designed to help you increase your response success rate and automate tasks effectively.

Integrations

Connect LBDesk with your Digital Ecosystem Explore all the integrations available in LBDesk to connect with your favorite channels and tools. This section covers setting up communication channels like WhatsApp, Instagram, Facebook Messenger, and integration with eCommerce platforms like Shopify, WooCommerce, and PrestaShop. You'll also find guides for connecting with CRM, Google Analytics, Stripe, Zapier, and more, allowing you to centralize and automate your operations effortlessly.