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Introduction

lbdesk-mobile-app is a modern mobile app designed to facilitate efficient management of conversations, notifications, and accounts across customer service, support, and collaboration platforms. Its goal is to offer a streamlined, intuitive, and multilingual experience for agents, administrators, and other support roles.

Target Audience:

  • Customer service agents
  • Supervisors and managers
  • Technical support teams
  • Account managers

Compatibility

  • iOS 12.0 or higher
  • Android 6.0 (Marshmallow) or higher
  • Devices Smartphones and tablets

Main Structure

App
├── Authentication
│   ├── Login
│   └── Password recovery
├── Main Navigation (Tabs)
│   ├── Inbox
│   ├── Conversations
│   └── Preferences
└── Secondary Screens
    ├── Chat
    ├── Contact Details
    ├── Search
    └── Specific Configurations

Navigation Patterns

  • Tab Navigation: Quick access to main sections
  • Stack Navigation: For detail and configuration screens
  • Modal Navigation: For specific actions and configurations

Navigation Indicators

  • Visual Breadcrumbs: Shows the current route
  • Back buttons: Consistent across all screens
  • Contextual titles: Indicate the current section