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LiaDesk

It represents the artificial intelligence core of LBdesk, an advanced customer service system that combines natural language processing, automated knowledge management, and intelligent escalation. This section provides users with a comprehensive interface for training, testing, and managing their organization's virtual assistant.

Data Source​

This is the core of the AI ​​training system. This feature allows users to connect and manage multiple sources of information that feed the virtual assistant's knowledge base, significantly improving its responsiveness and accuracy.

The interface is structured in a modern list design that includes:

  • Titled header: "Data Sources"
  • Descriptive subheading: "Manage your connected sources"
  • Create button: "Add" to add new data sources
Data Sources

Management features

  1. Data source creation
  • URLs: Allows you to add websites, online documentation, blogs, and knowledge pages
  • Files: Direct document upload (Growth and Enterprise only)
  • Automatic processing: AI-powered content extraction and analysis
  • Assistant association: Link to specific LiaDesk agents
Data source creation
  1. Status system
  • In progress: Source being analyzed
  • Ready: Source processed and available to the assistant
  • Error: Processing issues that require attention

LiaDesk integration process

  1. Content extraction
  • Smart scraping: Automatic URL analysis
  • OCR for PDFs: Text extraction from scanned documents
  1. Knowledge generation
  • Semantic analysis: Understanding context and meaning
  • Embedding creation: Numeric vectors for quick search
  • FAQ generation: Automatic FAQs based on content
  1. Assistant integration
  • Contextual answers: Based on sources added
  • Continuous improvement: The assistant learns from each interaction

Testing area​

The core component of LiaDesk that allows users to interact directly with the virtual assistant to assess its performance and capabilities.

  • Title and description: "Test LiaDesk Training" with clear instructions on the purpose of the section.
  • Suggested questions list: Predefined questions organized by language that allow you to test different scenarios.
  • Knowledge base section: Informational panel with a direct link to knowledge management.

Interactive chat:

  • Chat header: Initial greeting "👋 Hello! How can I help you?" with profile icon
  • Message area: Conversation history with support for user messages and AI responses
  • Status indicators: "LiaDesk is typing..." animation during processing
  • Input area: Text field with submit button and support for attachments
Testing area

Knowledge system integration

  • Direct link: "Add more knowledge" button that redirects to AI management
  • Automatic scraping: Ability to extract information from URLs and documents
  • Multi-language support: Language configuration for content scraping
  • PDF documents: Uploading and processing PDF documents as a knowledge source

Supported knowledge sources

  • Website URLs: Automatic web page scraping
  • Documents: File processing (maximum 2MB). Only supported on Growth and Enterprise plans.

Configuration​

This section provides users with a comprehensive interface for managing their virtual assistant's configuration, including:

Identity

  • Agent Name: Custom name for the assistant
  • Company description: Describe your business so AI Agent can adapt responses to your customers.
Warning:

The functionality is only available for Enterprise plan.

Identity

Conversation tone

Choose how your AI agent should communicate with customers.

Options:

  • Neutral: The assistant will use a neutral tone to maintain a friendly and professional demeanor.
  • Formal: The assistant will use a formal tone to convey authority and respect.
  • Friendly: The assistant will use a friendly tone to engage customers.
  • Casual: The assistant will use a casual tone to make customers feel at ease.
  • Technical: The assistant will use a technical tone to provide accurate and precise information.
  • Empathetic: The assistant will use an empathetic tone to connect with customers on a personal level.
  • Zen: The assistant will use a zen tone to convey a sense of calm and relaxation.
Conversation tone

Available languages

Select the languages ​​your AI agent can understand and respond to. You'll always have the option to add new languages, allowing you to adapt to any situation at any time.

Available languages

Business type

Select your business sector to help the AI agent provide more relevant responses.

Business type
Business type

User benefits​

1. Knowledge automation

  • Automatic training: No complex manual configuration required
  • Continuous updating: Sources are kept synchronized
  • Scalability: Can handle large volumes of information

2. Improved customer experience

  • Instant responses: Based on actual company documentation
  • Improved accuracy: More relevant and up-to-date responses
  • Reduced escalations: Fewer transfers to human agents

3. Centralized management

  • Total control: Oversight of all knowledge sources
  • Performance analysis: Metrics on the effectiveness of each source
  • Continuous optimization: Identification of areas for improvement

Integration with the LiaDesk ecosystem

The Data Sources section integrates seamlessly with:

  • Testing area: To validate training effectiveness
  • Response system: Automatic generation
  • Smart escalation: Transfer to agents when necessary
  • Performance analysis: Metrics on knowledge effectiveness

These features represent the heart of LBdesk's artificial intelligence system, enabling organizations to create highly trained virtual assistants that are contextually relevant to their specific needs.