📄️ Introduction
LBDesk is a comprehensive customer service platform, powered by artificial intelligence, that revolutionizes the way businesses connect with their customers. It's not just a traditional chat system, but a complete solution that combines human efficiency with the power of AI to create exceptional customer service experiences.
📄️ Conversations
The conversations section is the central, operational hub of LBDesk, where agents interact directly with customers through a comprehensive, professional, multi-channel interface designed to offer a seamless and efficient communication management experience. Its three-panel structure optimizes workflow and boosts team productivity, making it the key space for intelligently managing all customer interactions.
📄️ LiaDesk
It represents the artificial intelligence core of LBdesk, an advanced customer service system that combines natural language processing, automated knowledge management, and intelligent escalation. This section provides users with a comprehensive interface for training, testing, and managing their organization's virtual assistant.
📄️ Campaigns
It represents an advanced proactive marketing and direct customer communication feature designed exclusively for paid users. This tool allows organizations to create and manage automated communication campaigns through two main channels: Live Chat and SMS, providing an integrated omnichannel marketing experience.
📄️ Reports
It represents the platform's business intelligence hub, providing users with a comprehensive and analytical view of operational performance. This tool enables administrators and supervisors to make data-driven decisions, optimize processes, and improve customer experience through detailed metrics and customizable reports.
📄️ Contacts
It represents the platform's customer relationship management (CRM) system, designed exclusively for users with paid plans. This comprehensive tool allows organizations to efficiently manage, segment, and analyze their contact databases, providing a complete customer management experience.
📄️ Integrations
The Integrations section in LBdesk represents the platform's connectivity hub, designed to expand operational capabilities through integration with external tools and third-party services. This feature allows organizations to create a unified ecosystem of communication, productivity, and automation, streamlining workflows and improving operational efficiency.
📄️ Billing
The Billing section in LBdesk represents the platform's financial and subscription management center, designed to provide users with complete control over their payment plans, billing information, and transaction history. This comprehensive tool allows organizations to manage their subscriptions, update billing information, and access a detailed payment history.
📄️ Settings
The Settings section represents the platform's administrative and customization control center, designed to provide users with granular control over account settings, team management, process automation, and user experience customization. This comprehensive tool allows administrators and agents to configure, optimize, and customize all operational aspects of the platform.
📄️ Settings
Automation
📄️ Profile settings
It represents the user's individual personalization center, designed to provide each agent with granular control over their digital identity, interface preferences, and communication settings. This comprehensive tool allows users to personalize their work experience, optimize their communication flow, and configure their notification preferences intuitively and efficiently.