📄️ Introduction
lbdesk-mobile-app is a modern mobile app designed to facilitate efficient management of conversations, notifications, and accounts across customer service, support, and collaboration platforms. Its goal is to offer a streamlined, intuitive, and multilingual experience for agents, administrators, and other support roles.
📄️ Screens
The mobile app has been designed with a clear focus on operational efficiency and ease of use for support agents managing multiple conversations in real time. Its screen structure prioritizes intuitive navigation, fast response times, and direct access to the most frequently used features, ensuring service continuity in mobile environments.
📄️ Notifications
Functionality: Displays visual notifications at the top of the app when you receive important messages or events while using the app.
📄️ Preliminary configuration
The mobile app is a client that consumes the settings and data defined on the web platform. For a complete app experience, it's critical that the organization properly configure channels, users, teams, tags, and other elements from the website.
📄️ Cross-platform compatibility
LBDesk Mobile App is designed to work optimally on both iOS and Android devices.
📄️ Interactions and Gestures
Swipe
📄️ Shortcuts and quick access
The app is designed to help you perform the most common actions quickly, allowing you to focus on what's important: managing your conversations and managing them, with as few taps as possible. These shortcuts are found in various parts of the interface and allow you to save time and improve your productivity.
📄️ Practical Recommendations
Strengths